Business Performance Improvement ─ Service Operations
We provide consulting support to diverse service industries such as healthcare, hospitality, insurance, financial services, retail & non-profit organizations and for service activities of product firms. Our focus is to improve the Flexibility, Alignment & Precision of service operations to help client organizations deliver customer experience effectively & efficiently. In addition to providing consulting support for specific functional performance improvement, as mentioned in OPS, Sales, SCM & HRM, for Service organizations we also help in
- Service Strategy & Policies
- Process Redesign/improvement
- Field Force Management
- Servicing Network Optimization
- Quality of Service Delivery