If there’s one thing that has been constant across civilizations, that’s change. Today’s technological revolution, triggered by breakthroughs like artificial intelligence(AI), machine learning, and big data, is all set to disrupt the lives of at least three billion people working…
You sometimes hear managers complain that their organization has no strategy. This isn’t true! Every organization has a strategy: its strategy is what it does. Think about it. Every organization competes in a particular place, in a particular way, and…
To grow and innovate, organizations have to come up with creative ideas. At the employee level, creativity results from a combination of expertise, motivation, and thinking skills. At the team level, it results from the synergies between team members, which…
There is a lot of research – most of it from the West, on what keeps employee engagement high. While there is truth to all that research of understanding an employee’s intrinsic motivation – their values, personal vision aspirations etc.,…
The 18th-century polymath Jeremy Bentham once wrote, “Pain and pleasure govern us in all we do, in all we say, in all we think.” Modern neuroscience strongly supports Bentham’s intuition. The brain’s limbic system, which is important for emotion and…
When you exchange pleasantries with a co-worker in the elevator, the two of you are building trust. Face-to-face meetings, office parties, and opportunities to socialize together after work-hours can all contribute to the feeling that your fellow employees will be…
Every year, around this time, there’s a burst of new sign-ups from workers seeking new skills. Unfortunately, the initial commitment to learning often fizzles out. Those who give up miss out on reported career benefits, such as doing their current…
Customer behavior is ever changing, but the speed at which it is currently altering has resulted in customer decisions becoming less transparent. Given the current scenario, how does one keep-up with this disruptive trend, re-think the basis of competition, and…
To make a good decision, you need to have a sense of two things: how different choices change the likelihood of different outcomes and how desirable each of those outcomes is. In other words, decision making requires both prediction and…